Job Description Job Description Type: Contract to Hire Location: Remote - Must be able to work EST hours - PA candidates preferred Hours: M-F from 8 am to 5 pm Must be a US Citizen Please ensure the items in shown in bold below are listed on your resume: * Bachelor's degree * 8 years’ experience in one or more technical disciplines * CMOD * In-depth knowledge in IBM z Series Mainframes * Expertise in System z (z Series) and z/OS * Compuware (install and support Abendaid/Xpediter/File -aid) * ISPW administration * Broadcom products * BMC Control M and other BMC products Key Responsibilities: * Strive for high level client satisfaction for the products/solutions supported. This includes all aspects of the z/OS system along with Broadcom and BMC products. * Capable of addressing all questions regarding the installation, configuration, and customization of z/OS systems * Respond to escalated problems in a timely and accurate manner, ensuring Service Level Agreements are met. * Attempt to reproduce reported problems, identify, and provide immediate workarounds to overcome problems. * Document resolutions to reported problems. * Identify product and documentation deficiencies and make suggestions for improvement. * Rotating 24x7 on-call support, scheduled among the team. * Analyze and resolve problems escalated within the organization. * Work with clients to define requirements for enhancement requests. * Contribute to qualifying and assessing client’s expectations. * Follow up with clients to perform fixes and to confirm resolutions. * Documentation and knowledge administration. * Ticket and queue management of Incident, Problem and Change Management. Other Responsibilities: * Demonstrate in-depth knowledge in IBM z Series Mainframes that include knowledge of industry standards, trends, and products. * Interface and communicate with mid-level client leadership that may include technical presentations. Optional skills: o CICS, DB2 and MQ o REXX, COBOL o ACF2 o IBM z/OS Mainframe Practitioner Professional certificate Powered by JazzHR XPeCWcx7Lk